Student Resources
Download this guide or view the modules below to learn valuable information you will need to complete your assessment. If you still have questions after reviewing the FAQs below, please do not hesitate to reach out to us at custhelp@nln.org.
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Frequently Asked Questions (FAQs)
How do I send my scores to a different institution?
If you are transferring and need to send scores to a new institution, please complete the Student Duplicate Score Report.
Does the NLN limit the number of times I can take the test?
The NLN does not limit the number of testing attempts, however, some institutions have limitations in their testing frequency. Please check with your institution.
How do I reset my password?
To reset your password, go to the Login Page and click on Request New Password. Enter your email address or username and click to request password. Check your email for reset link.
How do I update my profile?
Right-click on your name in the upper-righthand corner of the screen. Select Edit Profile.
How do I change my legal name?
Please email studenthelp@nln.org for assistance in changing your legal name.
How can I find the cut score so that I can determine whether I passed or failed my assessment?
The NLN does not set the cut score for passing or failing. Please check with your institution.
How much time should I take between exams?
We require 30 days between testing for the NEX, PAX, and NACE Foundations exams unless a school has communicated a different preferred testing frequency with Assessment Services.
Is there a maximum number of times that I can take my assessment?
The NLN does not have an assessment retake policy, and each assessment is a one-time purchase. Please contact your institution about their retake policy.
How do I report an issue with my assessment?
Please send an email to studenthelp@nln.org or call 1-800-732-8656 ext. 2.
How can I request my assessment to be hand-scored?
Hand-scoring is completed on an as-needed basis. Please send an email to studenthelp@nln.org.
How long does the NLN keep my score on file?
The NLN keeps scores on file for three years. After that time, you will need to retest.
How do I request ADA Accommodations?
All ADA Accommodation Requests must come directly from the institution. Please contact your institution's Office for Disability Services.