Given the costs of incivility and disruptive behavior on patient safety, the role of nurse educators in developing professionals who can interact appropriately with their health care team members has perhaps never been more important. Yet, faculty members frequently express frustration about how to effectively deal with various difficult student situations, including how to address inappropriate student behavior. Additionally, sometimes inappropriate behavior exists among faculty teams that negatively impact the overall learning environment and runs counter to the professional behaviors we expect of our students. The purpose of this workshop is to equip educators with tangible strategies to cultivate civility within the learning environment, as well as to more adeptly handle difficult student situations when they do occur.

The specific aims of this program will be to:

• Add perspective to one's understanding of the responsibilities of nurse educators in cultivating civility in the learning environment
• Improve faculty aptitude for preventing inappropriate student behavior
• Improve faculty aptitude for managing difficult student situations, including how to address inappropriate student behavior, how to deliver constructive feedback more effectively, and how to document inappropriate behavior
• Empower faculty and administrators to cultivate improved relationships among the faculty team
• Entice faculty to commit to fostering a more civil educational environment.

Having actively participated in the workshop, the learner will:

• Discuss various student challenges facing faculty in today's higher education environment.
• Describe the relationships among inappropriate behavior, patient safety outcomes, the ANA Code of Ethics, and faculty responsibility to deal with student behavioral problems.
• Describe at least 3 proactive strategies for minimizing the occurrence of student incivility.
• Identify at least 2 reactive stages for dealing with problematic student behavior.
• Describe at least 2 strategies for cultivating a culture of civility among the faculty team.
• Create a personal action plan for cultivating civility in their environment.

Sample takeaways include:

• How to set behavioral expectations in the classroom learning environment
• How to deliver constructive feedback about inappropriate behavior
• How to document problematic student behavior
• How to set behavioral expectations for the faculty team

Speaker/s